Your Trouble-Free Experience Is My #1 Priority
ISSUE: I can’t get to any of my courses.
SOLUTION: Are you signed in?
ISSUE: The course I purchased isn’t showing up on my Student Profile.
SOLUTION: Please allow a few minutes for your payment to go through. Sometimes it helps to log off, then log back in. This should reset your cookies and allow the course access link to appear. If problems persist, please email me at firstname.lastname@example.org.
ISSUE: My coupon code is not working.
SOLUTION: Make sure you entered it correctly. Make sure you pressed “apply coupon” button. If problems persist, please email me at email@example.com.
ISSUE: Where can I view/download my course certificate?
SOLUTION: Press the button on the bottom left of your Student Profile screen.
TO REPORT ANY OTHER ISSUE: Please email me at firstname.lastname@example.org.